Privacy Policy

1. Information We Collect

We collect information necessary to provide professional security services, including:

• Personal identification information (names, addresses, contact details)
• Security-related information (access codes, emergency contacts)
• CCTV footage and surveillance data
• Incident reports and occurrence book entries
• Employment information for security personnel

2. How We Use Your Information

Your information is used exclusively for security service delivery:

• Providing 24/7 security monitoring and response services
• Emergency response and incident management
• Client communication and service coordination
• Compliance with PSIRA and legal requirements
• Risk assessment and security planning

3. Data Protection and Security

We implement robust security measures to protect your information:

• Encrypted data storage and transmission
• Restricted access on a need-to-know basis
• Regular security audits and updates
• Secure disposal of sensitive documents
• Staff training on data protection protocols

4. CCTV and Surveillance

Our CCTV and surveillance systems are operated in compliance with privacy laws:

• Footage is retained only as long as necessary for security purposes
• Access to footage is strictly controlled and logged
• Cameras are positioned to minimize privacy intrusion
• Clear signage indicates surveillance areas

5. Information Sharing

We do not share personal information except:

• When required by law enforcement or legal process
• For emergency response coordination
• With authorized personnel for service delivery
• When necessary for PSIRA compliance

6. Your Rights

Under POPIA (Protection of Personal Information Act), you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Object to processing in certain circumstances
• Request deletion of information when legally permissible

7. Retention Period

We retain personal information only as long as necessary for:

• Active service delivery
• Legal and regulatory compliance
• Incident investigation and resolution
• Historical record keeping as required by law

8. Contact Our Information Officer

For privacy-related questions or to exercise your rights:

9. Updates to This Policy

This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on our website with the effective date clearly indicated.